1. Information We Collect
When you interact with our dental clinic website or contact channels, we may collect information that helps us respond, schedule appointments, and improve patient experience.
- Contact information such as your name, phone number, email address, and preferred appointment time.
- Messages you send through forms, WhatsApp, phone conversations, or email.
- Basic treatment-related details you choose to share, such as symptoms, treatment interest, or preferred service.
- Technical usage data such as browser type, device type, page views, and referral source through website analytics tools.
2. How We Use Your Information
We use information in a limited and practical way to run the clinic efficiently and provide better support for patients looking for dental care in Salem.
- To confirm, reschedule, or follow up on appointments.
- To answer questions about treatments such as braces, root canal treatment, implants, smile makeovers, or pediatric dental care.
- To improve website content, user flow, and service pages based on visitor behavior and patient needs.
- To maintain internal records for patient communication and service quality.
- To comply with legal, administrative, and safety obligations where required.
3. Health-Related Information
If you voluntarily share dental symptoms, medical conditions, or treatment history, we use that information only to understand your concern and guide you toward the right appointment or consultation. Website messages should not be used to send unnecessary sensitive records unless our team specifically requests them.
4. Cookies, Analytics, and Tracking Tools
Our website may use cookies, similar technologies, and analytics tools such as Google Analytics to understand which pages are visited, how users navigate the website, and which services attract the most interest.
- These tools help us improve page speed, layout, content clarity, and SEO performance.
- Analytics data is generally aggregated and used for website performance measurement rather than personal profiling.
- You may manage cookies through your browser settings, though some site features may work differently if cookies are disabled.
5. Sharing Information with Third Parties
We do not sell visitor or patient information. Information may be shared only when reasonably necessary to operate the website, manage communication, or fulfill a legitimate service function.
- Website and analytics providers that help us run, secure, and measure the site.
- Messaging and calling platforms such as WhatsApp or telecom service providers when you contact us through those channels.
- Payment or financing partners where needed for approved payment processing or EMI discussions.
- Authorities or advisors where disclosure is required by law or necessary to protect rights, safety, or clinic operations.
6. Data Security
We take reasonable administrative and technical steps to protect information from unauthorized access, misuse, or accidental loss. However, no website or electronic transmission can be guaranteed to be completely secure, so users should share information carefully and use trusted communication methods.
7. Data Retention
We keep website enquiries, appointment communication, and operational records only for as long as reasonably necessary for patient service, internal administration, follow-up communication, compliance, and business record-keeping.
8. Your Choices
You may contact us if you want to update your communication details, stop receiving follow-up messages, or ask questions about information you have shared through the website.
- You can request correction of inaccurate contact information.
- You can choose to contact us by phone instead of web forms.
- You can disable cookies from your browser if you prefer limited tracking.
9. Children's Privacy
Parents or guardians may contact us regarding pediatric dental care. We do not intentionally collect personal information from children through the website without a parent or guardian being involved in the communication.
10. External Websites
Our site may link to third-party services such as Google Maps, social media pages, or WhatsApp. Their privacy practices are governed by their own policies, so we encourage you to review them when using those platforms.
11. Changes to This Policy
We may update this Privacy Policy to reflect changes in clinic processes, communication tools, website features, or legal obligations. The most current version will always be published on this page.
12. Contact Us About Privacy
If you have questions about how information is handled at Dr. Kohila's Dental Centre, please contact us using the details below.
- Address: No 10, Kalaimagal Street, Opposite GV Diabetic Centre, Swarnapuri, Salem 636004, Tamil Nadu, India
- Phone: 0427-4972111
- Mobile: +91 9842264627
- Email: kohilasdentalcentre@gmail.com
Need a Direct Response From the Clinic?
If you want to clarify how appointment enquiries or patient communication are handled, our team can help directly.